Conflicts are inevitable. But destructive anger, grudges, hurt and blame are not. Work – and life – can be easier. The fact is most conflicts can be resolved fairly easily, without shouting, competition or anger. Even better, you can solve conflicts in a way that actually benefits all concerned.
Outcomes include:
| • | Understanding productive and destructive conflict | |
| • | Analysing and interpret conflict in their area of operation and contribute towards a conflict resolution / management strategy | |
| • | Achieving a better understanding of conflict situations | |
| • | Outlining more effective intervention strategies | |
| • | Guiding an interpersonal development project utilising effective conflict resolution techniques | |
| • | Defining essential conflict management skills | |
| • | Outlining how to manage anger and fear | |
