This workshop provides the foundations of leadership training – current theoretical and practical issues crucial to leadership skills. We look at leadership on three dimensions: business, customer and people. Leadership is looked at by starting at looking at yourself as a leader and how you project that leadership onto others interpersonally.

This outcomes based, experiential workshop involves case studies, role plays, visualization and symbolism to facilitate internalising and integrating imperative skills into becoming a skill.

In this programme, you will learn to:

•		Identify the issues facing your role as a leader.
•		Plan for and use your personal and working resources.
•		Describe and apply the elements that empower you and your team.
•		Improve your personal effectiveness by identifying your skills, role and function is as a leader.
•		Explain how listening creates respect and leads to valuing the individual.
•		Identify self-management techniques and how to apply them for your own use and in the development of others.